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Course details listed below.


Quality Management ISC-237

Last updated on June 28, 2019, 9:22 a.m.

This course covers the process by which successful manufacturing organizations achieve customer satisfaction in all processes in the organization. Topics include quality models and approaches, such as MBNQA, ISO 9000, benchmarking, and Deming's 14 Points, and the incorporation of SPC improvement techniques. Upon completion, students should be able to integrate SPC techniques with successful management practices for a comprehensive understanding of continuous quality improvement.

Course Hours

Class Lab Clinical Work SHC
2.00 3.00 0.00 0.00 3.00